Technical Support

Frequently Asked Questions

Can I host my data on a regional AWS server?

Yes. We currently have our platform hosted on AWS in the US and in Europe, and we can create an additional isolated instance in any of the AWS regions that are closest to you. We can also host SmartWorldPro on an isolated server on premise as required.

What formats are supported?

SmartWorldPro supports the following building and data formats:

  • Revit
  • Bentley iModel
  • Trimble
  • SketchUp
  • IFC
  • FBX
  • OBJ
  • GLB
  • glTF
  • GeoJSON
  • Shapefile
  • CSV
  • JSON
  • XML
  • DWG
  • DXF
  • JPG
What type of browser do I need to run SmartWorldPro?

SmartWorldPro can be used on any MAC or PC laptop or desktop. The preferred browser is Chrome.

How Do I import data into SmartWorldPro?

Our WARP feature allows users to import spatially enabled and non-spatial data sets, by simply attaching them either to existing Smart City layers or files that users upload themselves. Supported common file formats include but are not limited to:

  • Shapefile
  • GeoJSON
  • Text
  • DWG
  • JSON
  • KML
  • DXF
  • CSV
  • XML

WARP allows users to import not only static files, but also to connect to any dynamic API that supports JSON or XML.

What kind of data comes with SmartWorldPro?

Out of the box, users receive hundreds of 3D city models around the world, as well as both public and subscription-based municipal data.  Contact sales for a complete list of available data sets in your region.

How do I know if data is updated?

Data sets that come out of the box with SmartWorldPro are updated in real-time, hourly, daily, monthly or yearly, depending on the source. Data streaming from IOT systems can change every minute; data from the municipal building department for Energy Star scores for individual commercial buildings is made available once every year. Direct API connections ensure that SmartWorldPro users receive information as quickly as it is updated at the source.

How do I import a BIM model?

You can import BIM models from your desktop in seconds, not hours. Our InstaBIM feature allows conversion of BIM models into shareable web models that can be used by anyone. You can stand up a whole city of BIM models in a matter of minutes, along with any underlying databases inside the models. These databases can then be transformed and linked to other layers in SmartWorldPro.